Conferences delivered with precision

Experience

Assistant Vice President – PCO ServicesJan 2024 — Present
B2B Hospitality Pvt. Ltd.
• Leading professional conference organizing (PCO) initiatives for large-scale national and international events.
• Strategizing event concepts in alignment with client goals and overseeing flawless delivery.
• Managing multi-functional teams across logistics, content, technology and hospitality services.
• Driving business growth through long-term relationships with clients and industry partners.
Head – OperationsMay 2021 — Dec 2023
RRJ Entertainment & Hospitality LLP
• Directed end-to-end operations for MICE events, including planning, budgeting and execution.
• Supervised logistics, delegate registration, vendor negotiations and compliance requirements.
• Implemented new SOPs that improved event turnaround time and reduced cost overruns.
• Oversaw multiple concurrent projects, ensuring timely delivery and high-quality standards.
Assistant Vice President – OperationsAug 2019 — Apr 2021
Mike Hospitality LLP
• Developed and executed operational frameworks for major domestic and international events.
• Negotiated key contracts with suppliers and venues for optimal cost-performance balance.
• Collaborated with creative teams to conceptualize engaging event themes and layouts.
• Trained junior staff and created scalable documentation for knowledge sharing.
Senior Manager – OperationsJul 2017 — Jul 2019
MCI GeTS India Pvt. Ltd.
• Handled multi-location event rollouts for corporate and government clients.
• Ensured compliance with regional laws and operational regulations.
• Streamlined workflows and reporting with internal teams and external agencies.
• Reported KPIs to senior leadership and managed vendor SLAs.
Manager – Operations & CRMAug 2016 — Jun 2017
GeTS Conferences (Unit of GeTS Holidays India Pvt. Ltd.)
• Led CRM strategies to enhance client retention and satisfaction.
• Optimized delegate engagement through personalized communication and CRM systems.
• Implemented CRM analytics to evaluate feedback and improve service delivery.
• Managed small and mid-sized conferences from concept to completion.
Deputy Manager – Client Relations & OperationsAug 2009 — Jul 2016
CIMGlobal India Pvt. Ltd.
• Managed 300+ high-profile conferences and exhibitions with delegate sizes from 50 to 300,000.
• Liaised with clients to understand event objectives and align operational plans.
• Oversaw logistics, venue coordination, vendor negotiations, legal compliance and team leadership.
• Attended IMEX Frankfurt 2015 as a hosted buyer, representing the organization globally.